We are closed from the 19th - 22nd January, all orders during this time will be put on FREE express shipping when we are back open.

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This is incredibly important due to the health and safety of using these products.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial or no refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item where it is clear it has been used before returning (to be judged by The Beer Bong Shop NZ owners)
- Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days.

Late or missing refunds (if applicable)
If it has been 10 days you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@beerbong.shop

Exchanges (if applicable)
We pride ourselves in ensuring that our products are up to the standard you deserve. If your product is defective or damaged we can guarantee you we will replace it free of charge, as soon as possible - we can't have you missing out on precious Beer Bong experience. If you need to exchange it for the same item, send us an email at sales@beerbong.shop

You will be responsible for paying for your own shipping costs for returning your item.